Privacy Policy
Effective Date: 01 July 2025
This privacy policy explains how we collect, use, and protect your personal information when you browse our website, make a purchase, or sign up for our mailing list.
1. Who We Are
We are Kombu Ceramics, a UK-based business. If you have questions about your data, contact us at hello@kombuceramics.com.
2. What Information We Collect
When you browse the site:
IP address
Cookies and usage data (e.g., pages viewed)
When you make a purchase:
Name
Email address
Shipping and billing addresses
Payment details (processed securely by our payment provider)
Order history
When you subscribe to emails:
Name (if provided)
Email address
3. How We Use Your Information
To process and fulfill your orders
To provide customer support
To send order updates and shipping notifications
To send optional marketing emails (if you’ve opted in)
To improve our website and shop
We do not sell or rent your personal data.
4. How Payments Are Handled
We use trusted a third-party payment processor (Stripe). Your payment information is securely processed and never stored on our servers.
5. Sharing Your Information
We only share data when necessary—for example, with delivery providers or our payment platform—to complete your order. These third parties are GDPR-compliant and only use your data for the intended purpose.
6. Your Rights
Under the UK GDPR, you have the right to:
Access your personal data
Correct or delete your data
Withdraw consent (e.g., unsubscribe from emails)
Lodge a complaint with the ICO (Information Commissioner’s Office)
7. Data Retention
We keep your data only as long as necessary—for example, to comply with tax and accounting laws (typically 6 years for order records).
8. Cookies
Our website uses cookies to enhance your experience and collect analytics. You can manage cookie preferences in your browser settings.
9. Changes to This Policy
We may occasionally update this policy. The latest version will always be available on our website.